At Zoko World, we strive to provide high-quality website development services that meet your expectations. However, if you are not completely satisfied with your purchase, we have outlined our refund policy below.
1. General Refund Policy
Our services are provided on a non-tangible, digital basis. As such, all sales are final. However, we understand that circumstances may arise, and we want to ensure a fair process for our clients.
2. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- If we fail to deliver the services as described in the agreement or proposal.
- If there is a significant delay in the project timeline due to our inability to deliver the promised services.
- If you encounter a major issue with the deliverables that we cannot resolve within a reasonable timeframe.
3. Refund Request Process
To initiate a refund request, please follow these steps:
- Contact Us: Reach out to our support team via email at zokoworldservice@gmail.com or call us at +91 7827219784 within 3 days of receiving your service.
- Provide Details: Include your order number, a detailed description of the issue, and any supporting documentation or communication relevant to your request.
- Review Period: We will review your request and respond within 5 business days. If your request is approved, we will process your refund within 3 business days.
4. Non-Refundable Items
Please note that certain services are non-refundable, including:
- Any custom services or features that have been specifically developed for your project.
- Subscription fees for ongoing services, once the service period has commenced.
- if the Website has been delivered to you then all payments are non-refundable.
- custom design is non-refundable.
- custom functionality is non-refundable.
- Digital marketing, SEO, PPC, branding, etc non-refundable.
- A custom domain is not refundable if the custom domain is already purchased for a client.
- Premium Web hosting is non-refundable.
5. Cancellation Policy
If you wish to cancel your service before it has been delivered, please contact us as soon as possible. Refund eligibility will be determined based on the stage of the project at the time of cancellation.
6. Modifications to This Policy
Zoko World reserves the right to modify this Refund Policy at any time. We will notify you of any changes by updating the date at the top of this policy. Your continued use of our services after any changes indicates your acceptance of the new policy.
7. Contact Us
If you have any questions or concerns regarding this Refund Policy, please do not hesitate to reach out to us:
- Company: Zoko World
- Official Address: G-20, Preet Vihar, New Delhi – 110092
- Phone: +91 7827219784
- Email: zokoworldservice@gmail.com