shipping-and-delivery

Shipping and Delivery Policy

At Zoko World, we are committed to delivering high-quality digital solutions efficiently and securely. This Shipping and Delivery Policy outlines how we handle the delivery of our ready-made e-commerce websites and related services. Please review this policy to understand how we manage project delivery timelines, methods, and your responsibilities as our valued client.

1. Delivery of Digital Products and Services

Our primary service involves the delivery of digital products, including ready-made e-commerce websites, website development, and other digital solutions. Since our products are digital in nature, they are delivered online, and no physical shipping is involved.

1.1 Delivery Timeframe Upon successful completion of payment and confirmation of requirements:

  • For ready-made e-commerce websites, delivery generally occurs within 1-3 business days after finalizing design and customizations.
  • For custom website development and larger projects, timelines are agreed upon based on project complexity, generally ranging from 1-4 weeks.
  • Other services, including digital marketing, SEO, and content creation, will have delivery schedules outlined in the service agreement.

2. Access to Products

Once your e-commerce website or other service is ready for launch:

  • We will provide login details and full access to the platform.
  • You’ll receive a walkthrough of essential features to ensure smooth usage.
  • Additional guidance and resources will be provided to help you manage and customize the platform as required.

3. Modifications and Customizations

Our team is available to make minor adjustments to meet your initial specifications as outlined in your service agreement. Additional customizations or modifications may extend the delivery timeframe and could incur additional charges.

4. Technical Support

We offer 24/7 support to assist you with any technical issues post-delivery. Our team can be reached via:

5. Delayed Delivery

In rare cases where delays occur, we will notify you promptly and provide an updated timeline. Delays may arise due to unforeseen circumstances such as technical issues, required customization changes, or high demand. We are committed to delivering on time and will keep you informed of any necessary adjustments.

6. Refunds and Cancellations

For policies on refunds or cancellations, please refer to our Refund and Cancellation Policy.

7. Updates and Maintenance

For ongoing website maintenance, updates, or additional services post-delivery, you can reach out to us to arrange a suitable plan that meets your needs.

Contact Us

If you have any questions about our Shipping and Delivery policy, please feel free to contact us:

Official Address:
G-20, Preet Vihar, New Delhi – 110092,
1200, Raviji Vihar, Loni, Ghaziabad, UP

Registered Address:
101/2 Rajiv Garden, Loni, Ghaziabad, Uttar Pradesh, 201102

Phone: +91 7827219784
Email: zokoworldservice@gmail.com
WhatsApp: Chat with us on WhatsApp

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